MASKS & PPE: FREQUENTLY ASKED QUESTIONS

90% of our adult customers are wearing our size medium. Our masks cover the face nicely. They fit from the top of the nose to under the chin and well across the cheeks.

If the mask fits loose, that's ok, you can use the toggles that are provided to tighten the elastics. Simple instructions are provided on how to do so.

We make a size small for the kids too. (It is recommended that children under the age of 2 are not to wear a mask)

For safety and hygienic reasons there are no refunds or returns on masks or PPE accessories.

Mask measurements:

SMALL: 5"x7", 6" elastic

MEDIUM: 6"x9", 7" elastic

LARGE: 7"x 10/12", 7 1/2" elastic

Once your order has been placed, we have put it into production and it is on the floor. It is difficult to search for a specific order. Please make sure your order is filled out correctly with correct email, phone number, address and order information.

For safety and hygienic reasons there are no refunds or returns on masks or PPE accessories.

Our face masks are made from 100% cotton.

The Cotton Face Mask Filter material that we have sourced is a Spunbond, Nonwoven Polypropylene. (NWPP) It is a breathable, washable and reusable material. This is the same material used in N95 masks, although the thickness and weave are different as the medical grade. Medical grade NWPP is used in commercial masks and respirators and for ethical reasons, these materials are currently reserved for manufacturers that best meet medical, legal and regulatory standards. The NWPP material we sourced is an excellent filter for cotton face masks and is the same type of NWPP material used in non-shiny, reusable fabric grocery bags, tote bags and wine bags. This material has the advantage of being easily laundered allowing you to use them again and again. (Wash in warm soapy water, let soak for 20 minutes, rinse well and let air dry).

NWPP is a breathable fabric. It is clearly identifiable by its characteristic diamond-shaped dimpled pattern. 

Hides in Hand masks and filters are not a replacement for medical grade PPE and in circumstances where medical grade PPE is recommended, you should consult a healthcare professional. Our face masks and filters do not guarantee protection against transmission of any disease.

The CDC recommends that cotton face mask covers can help slow the spread of Covid-19 in a community. Cotton masks can limit the spread of germs from the mask wearer to others by helping block large droplets from coughs and sneezes.

We encourage all to strictly adhere to good hygiene and public health measures, including frequent hand-washing, refraining from touching your face and physical social distancing.  

Hand wash in warm soapy water. Let it soak for 20 minutes, rinse well and leave to hang dry.

On our original mask, the one side had an opening to support adding an optional filter. We have replaced that version of mask to an updated triple layer mask where a polypropylene filter is sewn into the double layers of our cotton masks. The mask is now closed and no longer has a pocket on the side.

We are following the updated triple layer mask requirement guidelines from the Public Health Agency of Canada (PHAC) and the World Health Organization (WHO).

Your original mask from Hides in Hand is still an excellent mask option to use. Simply add the filter is added into the pocket to create a triple layer mask. We do continue to sell the filters separately here.

Orders that are taken are made in sequence and will take a few days (can be up to a week) to be completed. When the order is placed, you will receive an email confirming your order with an order number. Your order will show 'AWAITING PROCESSING' and will stay that way until it is completed. Once the order is completed, our customer will receive an email stating that your order is ready to be picked up, or it has shipped out and a tracking number will be provided in that email. There is no need to call or email us to locate where your order is, we promise you it is in the queue of production. It is difficult to search the production floor for your order, please be patient, it is being worked on.

Shipping Options:

We STRONGLY suggest you view your options for shipping. Canpar Courier is the quickest option. Canada Post can experience delayed shipping times during busy times of the year. Orders sent Post can take up to 4 weeks for delivery during the busy times of the year.

CURRENT SHIPPING ESTIMATES:

Canada Post expedited shipping with tracking Number: Estimated delivery up to 2 weeks.

Canpar Courier with tracking number: 1-2 business days to Ontario and Quebec, 3-7 business days out of province. 

WHY CHOOSE LEATHER?

Each hide comes with its own unique story. Some of our leather products contain slight scars and markings. We embrace these markings to the fullest as they reflect each animal’s natural habitat. They do not affect the quality or performance of our products, rather, they add to the natural and organic feel of our designs

Hides in Hand

CONTACT US

14321 5th Line Nassagaweya,
RR#2, Rockwood,
Ontario, Canada
N0B 2K0

Monday to Friday
9am - 4pm
Saturday
9am - 3pm

info@hidesinhand.com