Hides in Hand gladly accepts return or exchange inquiries.

All items must be returned or exchanged within 30 days of original purchase.
(Please know that if this was a Christmas gift and you are slightly past that date, we are still happy to make that exchange for you!)

Please note that returned items cannot show any signs of wear or be washed or altered in any way. We request that the original tags are included with the return. (We want you to keep your heart cutouts, treats and contact info card!) If you are requesting a return/refund please ensure to include a copy of your original receipt or invoice.

Hides in Hand does not charge a re-stocking fee.

How to start a return or exchange:

If you would like to exchange your item for a different size, or color, no problem. Simply send it back to us with a detailed note of your exchange request. Again, please ensure that items show no signs of wear and have their original tags. Hides in Hand does not cover return shipping costs for exchanges. Please appreciate that we are not a big box store or warehouse that offers those kind of free returns. We are a small Canadian business and pride ourselves in just that.

Returns must be mailed to:

Hides in Hand
14321 5th Line Nassagaweya,
RR#2, Rockwood,
Ontario, Canada
N0B 2K0

For US / International Returns:
You must indicate on the return shipping label that the item is a Return and the item's country of origin is Canada. 

So that we don’t get charged for duties, HST and brokerage fees, we want to make sure that you please send your Hides in Hand item back to us with your paperwork clearly stating that it is a return not a purchase and that the purchased item was manufactured in Canada. Please clearly state that in the description and do not over value the cost of the item.  And finally, please send it back to us only with USPS or your local postal service, not a courier service.  Hides in Hand will not accept a return from a courier service.  If these very important steps are not addressed, the extra duties and fees will be reduced from our customers' refund.

If you are sending back an item for an exchange, in your 'detailed note', please leave us your contact information (either phone # or email) so we can contact you for the return shipping fees. $17 Canada, $25 USA flat rate

Let's get you the right size! Keep Comfortable and Fashionable with Hides in Hand! 

Hides in Hand


Retail Location
132 Main St
Erin, Ontario
N0B 1T0

Head Office (No retail sales at this location)
14321 5th Line Nassagaweya
Rockwood, Ontario
N0B 2K0

Retail Hours
Monday to Saturday
10 am - 5 pm
11 am - 5 pm