Due to the great outpour of mask demand, we have outlined the most common questions asked. We ask that before you call or email us, you kindly read through these topics. As much as we would love to hear from you, answering calls and emails keeps us away from the sewing machines which delays orders.
We are having a tent sale at our Rockwood location! Safely shop outdoors from our temporary tent setup.
14321 5th Line, Rockwood, ON N0B 2K0 - Google Maps
Open Monday - Friday, 10am - 4pm
Open Saturday, 9am - 3pm
90% of our adult customers are wearing our size medium. This is the size that is online. No need to specify this size.
We do make a larger size, maybe for the gent who dons a beard.
We make a size small for the kids too. (It is recommended that children under the age of 2 are not to wear a mask)
If you want a size small or large, in the comments section, mention what style # mask you would want to be a size small or large only.
(Again, the size medium is the size most commonly ordered. No need to mention you want the size medium).
SMALL: 5"x7", 6" elastic
MEDIUM: 6"x9", 7" elastic
LARGE: 7"x 10/12", 7 1/2" elastic
Once your order has been placed, we have put it into production and it is on the floor. It is difficult to search for a specific order. Please make sure your order is filled out correctly with correct email, phone number, address and order information.
We use 100% cotton
Hand wash in warm soapy water. Let it soak for 20 minutes, rinse well and leave to hang dry.
Yes, the one side has an opening to support a filter of your choice if wanted. We do not supply a filter at this time. Google is your friend when sourcing out filter options.
Orders that are taken are made in sequence and will take a few days to be completed. When the order is placed, you will receive an email confirming your order with an order number. Your order will show 'AWAITING PROCESSING' and will stay that way until it is completed. Once the order is completed, our customer will receive an email stating that your order is ready to be picked up, or it has shipped out. There is no need to call or email us to locate where your order is, we promise you it is in the queue of production. It is difficult to search the production floor for your order, please be patient, it is being worked on.
We STRONGLY suggest you view your options for shipping. Curbside pick up is quickest. Canpar Courier is the next quickest option. Canada Post is experiencing extremely delayed shipping times. Orders sent standard post are taking up to 4 weeks for delivery.
CURRENT SHIPPING ESTIMATES:
Canada Post Letter Mail - No tracking number available: Estimated delivery up to 3-4 weeks
Canada Post expedited shipping with tracking Number: Estimated delivery up to 2 weeks
Canpar courier with tracking number: 1-2 business days to Ontario and Quebec, 3-4 business days out of province
We are so so grateful for your support at this time. Thank-you for turning to us to help keep you safe. Through your purchases, we are able to keep a small skeleton crew working and keep our business somewhat afloat, and still move forward. When this turns around and we return to our beautiful leather work, there is a place for our full time staff, suppliers, and you, our great customers.
With gratitude and thanks!
“Teresa is my new hero... a master leather designer, has changed her business, her studio, her focus to produce masks. I am truly thankful for her passion to help. She's a local gal right here in Guelph. Teresa is our "Artist (hero) of the Day”
“I picked up some masks from you for my Fiance and I this week and we love them! Now my mother and father in law want some too. Thank you so much for making masks and doing such an awesome thing right now to help keep our community safe! :)”
“Hello. Today was Hides in Hand mail. Thank you so much for the extra heart cut outs. My 5 year old is going to make a necklace out of them! Stay safe! ”